Comments on: 5 Books Every Leader Should Read https://theserogroup.com/career-development/5-books-every-leader-should-read/ SQL Servers Healthy, Secure, And Reliable Mon, 09 Nov 2020 22:45:12 +0000 hourly 1 https://wordpress.org/?v=6.9 By: joe https://theserogroup.com/career-development/5-books-every-leader-should-read/#comment-61636 Fri, 14 Sep 2018 19:25:54 +0000 http://theserogroup.com/?p=2098#comment-61636 In reply to Alicia Ritter.

In Search of Execellence is a great book! And I completely agree, modeling the behavior we wish to encourage is critical.

]]> By: Alicia Ritter https://theserogroup.com/career-development/5-books-every-leader-should-read/#comment-61634 Thu, 13 Sep 2018 17:43:53 +0000 http://theserogroup.com/?p=2098#comment-61634 A new college grad thirty years ago, I read Tom Peters book In Search of Excellence, and started attending those community events where you could watch him “live.” Stories of how Nordstrom replicated and scaled “mom and pop shop” customer service into a large corporate setting, making it a core to their brand, is seared in my mind, and helped me tremendously in my career. Over three decades, owning three public relations firms, I always remembered the importance of modeling the behavior you wanted from your team. Peters’ work was seminal in this regard.

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