Our consultants work with your team using a four-pronged, systematic approach to assess the capabilities of your IT teams to meet the current and future needs of the business. We review the business needs as understood by the your teams and by the teams they support. We review the current technology used to support the business. We review your teams to ensure you have the right people in the right seats. And, we review your processes and documentation so that everyone is on the same page.
Business Needs Review
Our assessments start with a review of the needs of the organization. Do your teams know what is expected of them? Are their goals clearly defined? Do they know what success looks like? And do they understand how their activities contribute to the overall success of the organization?
To successfully deliver on their commitments, your teams must have a thorough understanding of the requirements and expectations of the business units. These may include Marketing, Operations, and Finance, to name but a few.
An IT Assessment includes an objective review of the current technology and its ability to meet the anticipated future state of the organization. Current technology is evaluated with the following criteria in mind:
- Capability. Does the technology adequately accomplish what the business expects? Will it continue to do so in the future?
- Stability. Is the platform stable. Are scheduled downtimes predictable and manageable?
- Capacity & Scalability. Will the system grow with the business?
- Security. Does the technology adequately address the security requirements of the business?
- Risks. Is the technology mature? Is aging and becoming obsolete?
- Issues. Are there current issues that plague the technology, hindering IT’s ability to deliver reliable service?
Composition of the team, its internal dynamics, and its relationship with both internal and external customers often affects its ability to consistently deliver technical services. Our consultants review the following facets:
- Expertise. Does the team have sufficient level of technical familiarity and expertise to support the technology and the business needs?
- Capacity. Is the team properly staffed? Does it have the bandwidth to undertake new projects to improve systems and processes? Or is it primarily operating in break/fix mode?
- Morale. Is there harmony and respect within the team? Do team members have a broader perspective of the organizations goals and how they are part of it?
- Management. Does management support and encourage growth? Does management foster a cooperative environment?
- Risks. Are team members acceptably cross trained to support systems and processes? Are sufficient resources available to support the technology?
- Issues. Are there any underlying issues that undermine the team’s ability to deliver services? Are there communication issues with other teams? Is there a consistent follow-up?
The final component of an IT Assessment involves how team members work with each other and with the technology. It fosters communication and transparency, as well as creating an environment where mistakes are viewed as an opportunity for everyone to learn.
- Change Management. Is there a documented change management process to plan, schedule, and communicate upgrades and maintenance events? Are these processes consistently followed?
- Project management. Are IT projects delivered as scheduled and within the expected timeline and budget? Are unanticipated surprises and delays the norm? Do processes promote transparency and communication?
- Software Licenses. Are software licenses tracked? Are regular upgrades planned?
- Policies & Procedures. Do team members know where policies and procedures are documented?
- Documentation. Is institutional knowledge documented and available?
- Performance Measurement. Are technical systems base lined so team members know what normal looks like? Are team members’ goals and objectives quantified?