Understanding Technical Teams Breakfast Workshop in Franklin, TN

Understanding Technical Teams Breakfast Workshop in Franklin, TN
The synthesized voice over the speaker startled the crew, “Ugly, ugly giants bags of mostly water.” Star Trek The Next Generation fans may remember this quote from the “Home Soil” episode that originally aired in February, 1988. Despite the capabilities of the universal translator, much was lost in that translation. Although the words may have been translated accurately, Captain Picard and the... Read More

Stop, Drop, And Roll Before Answering

Stop, Drop, And Roll Before Answering
“I can’t believe what they’re telling me!”, that’s what the little voice in my head screams in some of my initial client meetings. Fortunately it usually passes through the marketing and PR filter en route to my mouth and it comes out “That’s interesting. How’s it working for you?” You wouldn’t believe some of the systems and processes I’ve seen... Read More

The Importance Of Managing Expectations

The Importance Of Managing Expectations
Have you ever taken a sip of sweet tea only to discover that it was soda instead? Eeww! What an eye-opening experience! Don’t misunderstand; I like soda. But when I’m expecting sweet tea, the normally pleasant taste of the carbonated beverage is face-wrenchingly awful. Thus, the importance of expectations. What To Expect? When working with your clients, your boss, your... Read More

When IT Pros Must Work With a Micromanaging Boss

When IT Pros Must Work With a Micromanaging Boss
Imagine you’re working on a new project.  It’s an important project and its success will be a big win for the organization.  You were chosen for the job because of your competency, skill, and effectiveness.  You get things like this done all the time and have a track record for pulling it off.  Now that the project is underway, you’re... Read More

Why Do IT Pros Make Awful Managers?

Why Do IT Pros Make Awful Managers?
(This FITP article is cross-posted from Kevin Kline’s professional blog at http://KevinEKline.com). I’m being a little bit incendiary with that title.  Many IT pros grow into very good managers.  But it almost never comes naturally. It takes hard work and many hard won lessons before most of us ever achieve a degree of skill and comfort with managing other people.  Thinking about... Read More

The Importance of Managing Expectations

The Importance of Managing Expectations
Have you ever taken a sip of sweet tea only to discover that it was soda instead? Eeww! What an eye-opening experience! Don’t misunderstand; I like soda. But when I’m expecting sweet tea, the normally pleasant taste of the carbonated beverage is face-wrenchingly awful. Thus, the importance of expectations. What To Expect? When working with your clients, your boss, your... Read More